Refund Policy

30-day money-back guarantee

Buildersworkshop offers a 30-day money-back guarantee on Buildersworkshop subscriptions. If you are not satisfied with your purchase, you may request a full refund within 30 days of the order date for any reason.

How to request a refund

Our order process is handled by our online reseller Paddle.com, which is the Merchant of Record for all Buildersworkshop orders. Refunds are issued by Paddle.

To request a refund:

1. Visit paddle.net and look up your order using the email address you paid with.
2. Open the order and select "Request a refund", or contact Paddle support from that page.
3. You can also contact Buildersworkshop through in-app support and we will help you reach Paddle.

Cancellations and renewals

You can cancel your subscription at any time from your billing settings inside Buildersworkshop. On cancellation, your paid access remains active until the end of the current billing period, and the subscription will not renew.

If you are charged for a renewal you no longer wanted and you contact us within 30 days of that renewal charge, we will refund it in full through Paddle.

Free trials

Buildersworkshop includes a 14-day free trial. You will not be charged during the trial, so nothing needs to be refunded if you decide not to subscribe. If you subscribe after the trial and change your mind, the 30-day money-back guarantee above applies.

Statutory rights

Nothing in this policy limits any statutory refund or cancellation rights you may have under the laws of your country (including, where applicable, EU/UK consumer rights). Where those rights are more generous than this policy, they apply.

Contact

Billing and refund questions are handled by Paddle at paddle.net. For anything else, contact Buildersworkshop through in-app support.